Snoozepal is a brand that offers specially designed, weighted stuffed animals to help people relieve stress, anxiety and other mental or physical ailments. The products combine the calming effect of weighted blankets with the coziness and comfort of a cuddly companion. Snoozepal aims to provide both mental relaxation and physical relief to enhance well-being.

After you have added your favorite products to the shopping cart, choose from all common payment methods to complete the transaction.

All common methods are available to you: AMEX, Apple Pay, Google Pay, Visa, Maestro, Mastercard, Paypal, Union Pay

You can reach our customer service 24/7. Write us an e-mail at [email protected]. We will take care of your request immediately.

You can track your order around the clock with your tracking number.

To redeem a discount code with us, please follow these steps:

1. Select product(s)
2. Go to shopping cart
3. Enter discount code: In the shopping cart or during the checkout process, you will find a field labeled "Discount code" or "Voucher code". Enter your code here.
4. Apply code: Click on "Apply" to activate the discount on your order. The discount will be automatically deducted from the total amount.
5. Finalize your order: Continue with the payment process to finalize your purchase.

Note: Please make sure that the discount code is still valid and can be applied to the selected products. Some discount codes have a minimum order value or only apply to certain items.

Due to high demand, the delivery of your order may be delayed by 14 days delay. We are working hard to ship all orders as quickly as possible. Thank you for your understanding and patience! 💙

We offer standard shipping to Switzerland and Germany. The shipping costs are 5 CHF/EUR. Shipping is free for purchases of two Snoozepals or more.

The delivery times are:

• Switzerland: 2-5 working days
• Germany: 7-10 working days

All consignments are provided with a tracking number so that you can easily track your parcel at any time.

The delivery area is currently limited to Germany and Switzerland.

Delivery times depend on the country of delivery:

• Switzerland: Your order will be delivered within 2-5 working days.
• Germany: Delivery takes place within 7-10 working days.

Please note that the processing time for orders is not included in this time frame. Once your parcel has been dispatched, you will receive a tracking number which you can use to check the current status of your delivery.

As we offer product tracking, you can track the current location of a shipment around the clock.

If you have any further questions, please contact our customer support.

Yes, as long as it is located in Germany and Switzerland.

Yes, you can cancel or change your order after placing it under certain conditions:

1. Cancellation or change before shipment: If your order has not yet been shipped, you can usually cancel or change it. Please contact our customer service as soon as possible to arrange this.
2. Cancellation or change after shipment: If your order has already been shipped, it is unfortunately no longer possible to cancel or change it. In this case, however, you can arrange a return shipment after receiving the goods and place a new order if necessary.

Note: Please note that there may be restrictions depending on the item and order status. We recommend that you contact us immediately if you wish to make changes or cancel your order.

If you have received the wrong item or your order is incomplete, please contact our customer service immediately. We will check the problem as quickly as possible and ensure that you receive the correct item or that your order is completed.

In some cases, it may be necessary to return the wrong item. Our team will of course help you with this and take all the necessary steps.

Yes, your payment details are safe with us. All payment information is transmitted securely and processed in accordance with the highest standards of data security. We also work with trusted payment service providers to ensure that your data is protected at all times.

If your payment has been declined, there may be various reasons for this. The payment details you entered may be incorrect, the card may have expired or there may not be sufficient funds in your account. In some cases, the bank may also block the payment for security reasons. We recommend that you check the payment information and try again or use a different payment method. If problems persist, please contact your bank or our customer service for further assistance.

If you have been charged an incorrect amount, please contact our customer service immediately. We will review the case and ensure that any errors are corrected quickly. If a refund is required, we will arrange this as soon as possible. Your request is our top priority and we will do everything we can to resolve it quickly.

You have 14 days from receipt of the goods to request a refund if you are not satisfied with your purchase. Details can be found in our returns policy.

In most cases, it is not necessary to return the soft toy. If a return is necessary, we will clarify this with you individually. You can find further information in our returns policy.

Once approved, the refund will be made to your original payment method within 10 working days. Please note that processing by your bank or credit card company may take additional time. Read more in our return policy.

Cancellations are not possible as our shipping process is automated. If you are not satisfied with your product, you can return it after receipt under our 14-day return guarantee. Details can be found in our returns policy.

Please check your order upon receipt and contact us immediately if an item is defective, damaged or incorrect. We will assess the case and find a solution together. You can find more information in our returns policy.

A direct exchange is not possible. If you are dissatisfied, you can request a refund and then place a new order. Details can be found in our returns policy.

To reset your password, click on "Forgot password" on the login page. Follow the instructions to receive an email with a link to reset your password.

To update your account information, log in to your account and go to the account settings. There you can edit and save your information.

Yes, your personal information is safe. We use advanced security measures to protect your information and ensure that it is treated confidentially and securely.

To delete your account, please contact our customer service. We will arrange for your account to be deleted and send you a confirmation.