Snoozepal is a brand that offers specially designed, weighted stuffed animals to help people relieve stress, anxiety and other mental or physical ailments. The products combine the calming effect of weighted blankets with the coziness and comfort of a cuddly companion. Snoozepal aims to provide both mental relaxation and physical relief to enhance well-being.

After you have added your favorite products to the shopping cart, choose from all common payment methods to complete the transaction.

All common methods are available to you: AMEX, Apple Pay, Google Pay, Visa, Maestro, Mastercard, Paypal, Union Pay

You can reach our customer service 24/7. Write us an e-mail at [email protected]. We will take care of your request immediately.

You can track your order around the clock with your tracking number.

To redeem a discount code with us, please follow these steps:

1. Select product(s)
2. Go to shopping cart
3. Enter discount code: In the shopping cart or during the checkout process, you will find a field labeled "Discount code" or "Voucher code". Enter your code here.
4. Apply code: Click on "Apply" to activate the discount on your order. The discount will be automatically deducted from the total amount.
5. Finalize your order: Continue with the payment process to finalize your purchase.

Note: Please make sure that the discount code is still valid and can be applied to the selected products. Some discount codes have a minimum order value or only apply to certain items.

We offer standard shipping from our Swiss or German warehouse.

Shipping to Switzerland and Germany is free of charge.

For deliveries to other countries, a flat-rate shipping fee of CHF 10 applies.

All shipments are provided with a tracking number (DHL or Swiss Post) so that you can track your parcel at any time.

We deliver to the following countries:

Switzerland, Germany, Austria, France, Belgium, Denmark, Finland, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovakia, Spain, Czech Republic and Hungary.

Delivery times depend on the country of delivery:

• Switzerland: Your order will be delivered within 2-5 working days.
• Germany: Delivery takes place within 7-10 working days.

Please note that the processing time for orders is not included in this time frame. Once your parcel has been dispatched, you will receive a tracking number which you can use to check the current status of your delivery.

Yes, as long as it is located in Germany and Switzerland.

As we offer product tracking, you can track the current location of a shipment around the clock.

If you have any further questions, please contact our customer support.

Yes, you can cancel or change your order after placing it under certain conditions:

1. Cancellation or change before shipment: If your order has not yet been shipped, you can usually cancel or change it. Please contact our customer service as soon as possible to arrange this.
2. Cancellation or change after shipment: If your order has already been shipped, it is unfortunately no longer possible to cancel or change it. In this case, however, you can arrange a return shipment after receiving the goods and place a new order if necessary.

Note: Please note that there may be restrictions depending on the item and order status. We recommend that you contact us immediately if you wish to make changes or cancel your order.

If you have received the wrong item or your order is incomplete, please contact our customer service immediately. We will check the problem as quickly as possible and ensure that you receive the correct item or that your order is completed.

In some cases, it may be necessary to return the wrong item. Our team will of course help you with this and take all the necessary steps.

Yes, your payment details are safe with us. All payment information is transmitted securely and processed in accordance with the highest standards of data security. We also work with trusted payment service providers to ensure that your data is protected at all times.

If your payment has been declined, there may be various reasons for this. The payment details you entered may be incorrect, the card may have expired or there may not be sufficient funds in your account. In some cases, the bank may also block the payment for security reasons. We recommend that you check the payment information and try again or use a different payment method. If problems persist, please contact your bank or our customer service for further assistance.

If you have been charged an incorrect amount, please contact our customer service immediately. We will review the case and ensure that any errors are corrected quickly. If a refund is required, we will arrange this as soon as possible. Your request is our top priority and we will do everything we can to resolve it quickly.

You have 14 days from receipt of the goods to request a refund if you are not satisfied with your purchase. Details can be found in our returns policy.

You can easily start a return or exchange online:

1. Log in to your customer account:
   
2. Select order:
   Select the order for which you would like to request a return or exchange.
   
3. Make a request:
   Fill out the return form and submit your request.
   
4. Check & confirmation:
   Our team will check your request and send you the return address and all important information about the process.
   
5. Returning goods:
   Send the products back to us within 14 days of approval.
   

💡 Note: For returns, we will deduct a flat rate of CHF 5.00 from your refund amount.

We will cover the full costs for defective or incorrectly delivered items.

You have 14 days to request your return - counted from the day on which you or a person named by you received the goods.

After your return request has been approved by us, you have another 14 days to return the products to us.

As soon as we have received your return, we will check it within 1-3 working days.

After a successful check, we will refund the purchase amount (minus the return fee of CHF 5.00) via the payment method originally used.

The refund will usually appear in your account within 7-10 working days - depending on the bank or payment provider, it can sometimes take a little longer.

If your item arrives damaged or defective, you can easily report it online:

1. Log in to your customer account and submit a return or exchange request for the order in question:
   
2. Select the reason "Defect/damage" and briefly describe what is wrong.
   

Our team will check your request and inform you of the next step as soon as possible.

In this case, we will cover the return costs and either send you a free replacement or refund the full purchase price - without deducting the CHF 5 flat rate.

A direct exchange is not possible. If you are dissatisfied, you can request a refund and then place a new order. Details can be found in our returns policy.

To reset your password, click on "Forgot password" on the login page. Follow the instructions to receive an email with a link to reset your password.

To update your account information, log in to your account and go to the account settings. There you can edit and save your information.

Yes, your personal information is safe. We use advanced security measures to protect your information and ensure that it is treated confidentially and securely.

To delete your account, please contact our customer service. We will arrange for your account to be deleted and send you a confirmation.